Overview
At AnnBer Essence, we take pride in providing high-quality digital products designed to inspire, organize, and empower. Due to the nature of digital downloads, all sales are final, and we are generally unable to offer refunds once a product has been purchased and delivered.
However, your satisfaction is important to us. If you experience any issues with your download, receive a faulty file, or encounter technical difficulties, please contact us at admin@annber.co.za, and our team will work with you promptly to resolve the problem.
We aim to provide a smooth, enjoyable experience with every purchase while maintaining clear and fair guidelines for digital products.
Refunds
All sales at AnnBer Digital Studio are for digital products, which are delivered instantly upon purchase. Due to the nature of digital downloads, we do not offer refunds once a product has been purchased and delivered.
If you experience any issues with your download, such as a corrupted or faulty file, please contact us at admin@annber.co.za. Our team will review the issue and provide support, replacement files, or guidance to ensure you can access and use your purchased product successfully.
We are committed to providing a seamless, high-quality experience and will do our best to resolve any genuine technical issues.
Sale items
From time to time, AnnBer Essence offers select digital products at a discounted price. Please note that all sale items are final sale and cannot be combined with other offers or discounts.
Discounted products are still subject to our standard terms of use, and refunds are not available for items purchased on sale.
We aim to provide exceptional value while maintaining the quality and elegance you expect from AnnBer Essence.
Exchanges
Due to the nature of digital products, AnnBer Essence does not offer exchanges. All purchases are delivered instantly and are non-tangible, which means we cannot accept returns or provide replacement products in exchange for another.
If you encounter any issues with your download, such as a corrupted or faulty file, please contact us at admin@annber.co.za. Our team will assist promptly to provide a replacement file or support so you can enjoy your purchased product.
We are committed to ensuring your experience with our digital products is seamless, elegant, and satisfying.
Need help?
Need Help?
We’re here to make your experience seamless and enjoyable. Whether you have questions about a product, need assistance with a download, or require support with your order, our team is ready to help.
Please reach out to us at:
✉ admin@annber.co.za
We aim to respond promptly and ensure every interaction is handled with care and attention.